Update - An update to fix this issue is scheduled for release early next week. We will continue to provide updates as they become available.
Jun 16, 2026 - 15:18 EDT
Jun 16, 2026 - 15:18 EDT
Identified - There is currently an issue that is preventing printing when trying to use Campus Cash. The transaction will still go through (your card will be charged) but your document will not print. Our vendors are working on a fix to be deployed as soon as possible, we will keep you updated.
In the meantime, please contact the IT Help Desk if you need help printing.
Note: department printing (charging a department account to print) is still working.
Jun 12, 2026 - 10:00 EDT
In the meantime, please contact the IT Help Desk if you need help printing.
Note: department printing (charging a department account to print) is still working.
Jun 12, 2026 - 10:00 EDT
Update - We are continuing to work on a fix for this issue.
May 11, 2026 - 08:06 EDT
May 11, 2026 - 08:06 EDT
Update - We are continuing to work on a fix for this issue.
May 05, 2026 - 15:52 EDT
May 05, 2026 - 15:52 EDT
Update - We are continuing to work on a fix for this issue.
Mar 17, 2026 - 16:16 EDT
Mar 17, 2026 - 16:16 EDT
Update - We are continuing to work on a fix for this issue.
Feb 02, 2026 - 09:55 EST
Feb 02, 2026 - 09:55 EST
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Classroom/Zoom
Operational
Classrooms Technology
Operational
Zoom Rooms
Operational
Discovery (aka Moodle)
Operational
Ellucian Colleague
Operational
Google Workspace
Operational
Informer
Operational
Networking
Operational
Ethernet/Wired Internet
Operational
VPN (Virtual Private Network)
Operational
WiFi (Wireless Internet)
Operational
OneCard Services
Operational
Electronic Door/Parking Gate Access
Operational
One Card (TouchNet)
Operational
Point of Sales, Transactions, Cash Register
Operational
Printing Services
Partial Outage
Redeemer App
Operational
Self Service
Operational
SSO/Password Access
Operational
Telephone System
Operational
"Other" or "Miscellaneous"
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Maintenance Part 0 of 2 | Printing | June 25 from 12:15pm to 12:45pm Jun 25, 2026 12:15-12:45 EDT
In preparation for some improvements to our printing environment, we will need to restart the printing server on June 25th between 12:15pm-12:45pm. To avoid disruptions, please do not printing during this maintenance!
Posted on Jun 19, 2026 - 09:51 EDT
Posted on Jun 19, 2026 - 09:51 EDT
Planned Maintenance Part 1 of 2 | Printing | July 6 from 10am to 1pm Jul 6, 2026 10:00-13:00 EDT
We will be updating Redeemer's printing service starting at 10am on July 6th. All printing will be unavailable on campus during this maintenance. Please ensure you have all documents you need for the morning printed before 9:45am!
We will send an announcement if the maintenance ends before 1pm and more information around timing for part 2 will be released July 13th.
Posted on Jun 11, 2026 - 15:34 EDT
We will send an announcement if the maintenance ends before 1pm and more information around timing for part 2 will be released July 13th.
Posted on Jun 11, 2026 - 15:34 EDT
Potential Internet Outage Jul 13, 2026 00:00-06:00 EDT
Our internet provider will be performing some maintenance that may cause a 30-minute outage during the indicated timeframe. Please avoid doing any critical work on campus or using a Redeemer website during that time to avoid any disruptions.
Start: Monday, July 13, 2026, 00:01:00 ET
End: Monday, July 13, 2026, 06:01:00 ET
Outage: 30 Minutes
Posted on May 21, 2026 - 10:11 EDT
Start: Monday, July 13, 2026, 00:01:00 ET
End: Monday, July 13, 2026, 06:01:00 ET
Outage: 30 Minutes
Posted on May 21, 2026 - 10:11 EDT
Planned Maintenance Part 2 of 2 | Printing | July 20 from 10am to 12pm Jul 20, 2026 10:00-12:00 EDT
We will be updating Redeemer's printing service starting at 10am on July 20th. All printing will be unavailable on campus during this maintenance. Please ensure you have all documents you need for the morning printed before 9:45am!
Posted on Jun 11, 2026 - 15:38 EDT
Posted on Jun 11, 2026 - 15:38 EDT