Update - Almost all rooms are operational again. There are still a few that are waiting for a new controller. If you are running a call in a room that offers Zoom but there is no dedicated Zoom tablet, please contact the IT Help Desk for assistance starting your meeting.
Mar 17, 2026 - 16:18 EDT
Mar 17, 2026 - 16:18 EDT
Update - We are continuing to work on a fix for this issue. Zoom capacity has been returned to several rooms and we are able to start meetings remotely in the remaining rooms. If you require help running a Zoom meeting in a supported classroom, please contact the IT Help Desk in advance of your meeting.
Jan 14, 2026 - 09:42 EST
Jan 14, 2026 - 09:42 EST
Identified - A number of our Zoom rooms are not working at the moment (including the Zoom cart in Founders Hall). We have started a support ticket with Zoom and hope to have the issue resolved soon.
If you have a meeting scheduled, feel free to contact us to know if Zoom will be functional for your meeting or if you will need to switch to a Google Meet. Thank you for your patience!
Jan 12, 2026 - 13:51 EST
If you have a meeting scheduled, feel free to contact us to know if Zoom will be functional for your meeting or if you will need to switch to a Google Meet. Thank you for your patience!
Jan 12, 2026 - 13:51 EST
Update - We are continuing to work on a fix for this issue.
Mar 17, 2026 - 16:16 EDT
Mar 17, 2026 - 16:16 EDT
Update - We are continuing to work on a fix for this issue.
Feb 02, 2026 - 09:55 EST
Feb 02, 2026 - 09:55 EST
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Identified - The issue has been identified and a fix is being implemented.
Mar 16, 2026 - 11:34 EDT
Mar 16, 2026 - 11:34 EDT
Classroom/Zoom
Degraded Performance
Classrooms Technology
Operational
Zoom Rooms
Degraded Performance
Discovery (aka Moodle)
Degraded Performance
Ellucian Colleague
Operational
Google Workspace
Operational
Informer
Operational
Networking
Operational
Ethernet/Wired Internet
Operational
VPN (Virtual Private Network)
Operational
WiFi (Wireless Internet)
Operational
OneCard Services
Operational
Electronic Door/Parking Gate Access
Operational
One Card (TouchNet)
Operational
Point of Sales, Transactions, Cash Register
Operational
Printing Services
Operational
Redeemer App
Degraded Performance
Self Service
Operational
SSO/Password Access
Operational
Telephone System
Operational
"Other" or "Miscellaneous"
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.