TurnItIn Degraded Performance
Update - We are continuing to work on a fix for this issue.
May 11, 2026 - 08:06 EDT
Update - We are continuing to work on a fix for this issue.
May 05, 2026 - 15:52 EDT
Update - We are continuing to work on a fix for this issue.
Mar 17, 2026 - 16:16 EDT
Update - We are continuing to work on a fix for this issue.
Feb 02, 2026 - 09:55 EST
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.

We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.

This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.

If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.

Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."

Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.

We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Uptime over the past 90 days. View historical uptime.
Classroom/Zoom Operational
90 days ago
100.0 % uptime
Today
Classrooms Technology Operational
90 days ago
100.0 % uptime
Today
Zoom Rooms Operational
90 days ago
100.0 % uptime
Today
Discovery (aka Moodle) Operational
90 days ago
100.0 % uptime
Today
Ellucian Colleague Operational
90 days ago
100.0 % uptime
Today
Google Workspace Operational
90 days ago
100.0 % uptime
Today
Informer Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
Ethernet/Wired Internet Operational
90 days ago
100.0 % uptime
Today
VPN (Virtual Private Network) Operational
90 days ago
100.0 % uptime
Today
WiFi (Wireless Internet) Operational
90 days ago
100.0 % uptime
Today
OneCard Services Operational
90 days ago
100.0 % uptime
Today
Electronic Door/Parking Gate Access Operational
90 days ago
100.0 % uptime
Today
One Card (TouchNet) Operational
90 days ago
100.0 % uptime
Today
Point of Sales, Transactions, Cash Register Operational
90 days ago
100.0 % uptime
Today
Printing Services Operational
90 days ago
97.26 % uptime
Today
Redeemer App Operational
90 days ago
100.0 % uptime
Today
Self Service Operational
90 days ago
100.0 % uptime
Today
SSO/Password Access Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
99.98 % uptime
Today
"Other" or "Miscellaneous" Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Potential Internet Outage Aug 10, 2026 00:01-06:01 EDT

Our internet provider will be performing some maintenance that may cause a 30-minute outage during the indicated timeframe. Please avoid doing any critical work on campus or using a Redeemer website during that time to avoid any disruptions.

Start: Monday, August 10, 2026, 00:01:00 ET
End: Monday, August 10, 2026, 06:01:00 ET
Outage: 30 Minutes
Posted on Jul 10, 2026 - 08:57 EDT

Planned Maintenance | Phone System Cutover | August 22 Aug 22, 2026 08:00-17:00 EDT

Redeemer will be transitioning to the new phone system on Saturday, August 22, 2026. This is the point when phone lines will move from the old system to the new system. Please avoid using the phone system on August 22nd until we have confirmed the cutover has been completed.

If you have any questions, please contact the IT Help Desk.
Posted on Jul 10, 2026 - 13:03 EDT
Jul 21, 2026

No incidents reported today.

Jul 20, 2026
Planned Maintenance Part 2 of 2 | Printing | July 20 from 10am to 12pm
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 10:00 EDT
Scheduled - We will be updating Redeemer's printing service starting at 10am on July 20th. All printing will be unavailable on campus during this maintenance. Please ensure you have all documents you need for the morning printed before 9:45am!
Jun 11, 15:38 EDT
Jul 19, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 19, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:03 EDT
Jul 18, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:03 EDT
Jul 17, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 17, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:02 EDT
Jul 16, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:02 EDT
Jul 15, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:02 EDT
Jul 14, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:01 EDT
Jul 13, 2026
Potential Internet Outage
Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 EDT
Scheduled - Our internet provider will be performing some maintenance that may cause a 30-minute outage during the indicated timeframe. Please avoid doing any critical work on campus or using a Redeemer website during that time to avoid any disruptions.

Start: Monday, July 13, 2026, 00:01:00 ET
End: Monday, July 13, 2026, 06:01:00 ET
Outage: 30 Minutes
May 21, 10:11 EDT
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 15:01 EDT
Jul 12, 2026
Planned Maintenance | All Redeemer Sites | July 11-18 during 11pm-11:59pm
Completed - The scheduled maintenance has been completed.
Jul 12, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 EDT
Scheduled - We will be performing a quick update to all Redeemer websites July 11-18 between 11pm and 11:59pm each day. You may notice a brief (up to 10 minute outage) if you are using a site while it is being updated. You can continue to use Redeemer websites during the maintenance window but please avoid any critical work.
Jul 10, 14:59 EDT
Jul 11, 2026
Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Maintenance - Internet Access
Completed - The scheduled maintenance has been completed.
Jul 7, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:00 EDT
Scheduled - Planned Maintenance (Urgent/Short Notice) | Internet Connectivity | Tuesday, 7 July 2026 - 5-7pm

Internet connectivity to/from campus may be affected between 5-7pm this evening.

We apologize for the short notice, but our support vendor has identified an urgent need to apply important updates to critical network equipment asap.
Jul 7, 15:18 EDT
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