In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 2025 - 00:00 EST
Dec 26, 2025 - 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 26, 2025 00:00-06:00 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 26, 2025 00:00-06:00 EST
Update - We are continuing to work on a fix for this issue.
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Classroom/Zoom
Operational
Classrooms Technology
Operational
Zoom Rooms
Operational
Discovery (aka Moodle)
Degraded Performance
Ellucian Colleague
Operational
Google Workspace
Operational
Informer
Operational
Networking
Operational
Ethernet/Wired Internet
Operational
VPN (Virtual Private Network)
Operational
WiFi (Wireless Internet)
Operational
OneCard Services
Operational
Electronic Door/Parking Gate Access
Operational
One Card (TouchNet)
Operational
Point of Sales, Transactions, Cash Register
Operational
Printing Services
Operational
Redeemer App
Operational
Self Service
Operational
SSO/Password Access
Operational
Telephone System
Operational
"Other" or "Miscellaneous"
Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Discovery Upgrade Dec 26, 2025 22:00-23:00 EST
We will be performing some maintenance on Discovery December 26th between 10-11pm. During this time, no one will be able to log onto the site and anyone already on Discovery will be temporarily removed. Please make sure all work is saved before 10pm. Full access will be restored by 11pm.
Posted on Dec 22, 2025 - 08:42 EST
Posted on Dec 22, 2025 - 08:42 EST
Server Updates Dec 27, 2025 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:36 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:36 EST
Server Updates Dec 28, 2025 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
Server Updates Dec 29, 2025 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
Server Updates Dec 30, 2025 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:37 EST
Server Updates Dec 31, 2025 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST
Server Updates Jan 1, 2026 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST
Server Updates Jan 2, 2026 00:00-06:00 EST
We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST
If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Dec 18, 2025 - 08:38 EST