Inconsistent Service with Redeemer Wi-Fi - Partial Outage
Update - We are continuing to investigate this issue.
Feb 04, 2026 - 11:12 EST
Investigating - We've received a handful of reports that the main Redeemer Wi-Fi network has not been working for some people. If you have/are currently being affected, please let us know the following details and visit the IT Help Desk if you need a workaround.

- When you have not be able to use Redeemer Wi-Fi
- Where on campus you experienced the issue
- What type of computer you have
- Some information about your current network settings (IP address assignment, etc.) – see attached guide for assistance

Thank you for your help as we work to restore these services to everyone!
Feb 03, 2026 - 03:00 EST
Discovery/SSO Sites Not Loading - Partial Outage
Update - We are continuing to investigate this issue.
Feb 04, 2026 - 11:11 EST
Investigating - We've received a few reports that Discovery and/or our Single Sign-On (SSO) page aren't loading on some students' laptops. This issue does not appear to be affecting everyone. As we work to fix this problem, it would be extremely helpful to know when this is happening.


If you have been affected since 5pm yesterday and are still having issues loading a Redeemer website, please let us know:
- When you attempted to access the site
- What type of computer you have and what OS version it is on
- What browser(s) you attempted to use
- What Wi-Fi(s) you attempted to use
- Any error messages you encountered or any screenshots you think might be relevant


Thank you for your help as we work to restore these services to everyone!
Feb 02, 2026 - 15:00 EST
TurnItIn Degraded Performance
Update - We are continuing to work on a fix for this issue.
Feb 02, 2026 - 09:55 EST
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.

We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.

This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.

If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.

Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."

Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.

We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Zoom Room Issue
Update - We are continuing to work on a fix for this issue. Zoom capacity has been returned to several rooms and we are able to start meetings remotely in the remaining rooms. If you require help running a Zoom meeting in a supported classroom, please contact the IT Help Desk in advance of your meeting.
Jan 14, 2026 - 09:42 EST
Identified - A number of our Zoom rooms are not working at the moment (including the Zoom cart in Founders Hall). We have started a support ticket with Zoom and hope to have the issue resolved soon.

If you have a meeting scheduled, feel free to contact us to know if Zoom will be functional for your meeting or if you will need to switch to a Google Meet. Thank you for your patience!
Jan 12, 2026 - 13:51 EST
Uptime over the past 90 days. View historical uptime.
Classroom/Zoom Partial Outage
90 days ago
95.73 % uptime
Today
Classrooms Technology Operational
90 days ago
100.0 % uptime
Today
Zoom Rooms Partial Outage
90 days ago
91.47 % uptime
Today
Discovery (aka Moodle) Partial Outage
90 days ago
98.74 % uptime
Today
Ellucian Colleague Operational
90 days ago
99.91 % uptime
Today
Google Workspace Operational
90 days ago
100.0 % uptime
Today
Informer Operational
90 days ago
100.0 % uptime
Today
Networking Partial Outage
90 days ago
99.7 % uptime
Today
Ethernet/Wired Internet Operational
90 days ago
100.0 % uptime
Today
VPN (Virtual Private Network) Operational
90 days ago
100.0 % uptime
Today
WiFi (Wireless Internet) Partial Outage
90 days ago
99.1 % uptime
Today
OneCard Services Operational
90 days ago
99.59 % uptime
Today
Electronic Door/Parking Gate Access Operational
90 days ago
100.0 % uptime
Today
One Card (TouchNet) Operational
90 days ago
99.98 % uptime
Today
Point of Sales, Transactions, Cash Register Operational
90 days ago
98.8 % uptime
Today
Printing Services Operational
90 days ago
98.95 % uptime
Today
Redeemer App Operational
90 days ago
99.98 % uptime
Today
Self Service Operational
90 days ago
99.82 % uptime
Today
SSO/Password Access Partial Outage
90 days ago
98.73 % uptime
Today
Telephone System Operational
90 days ago
99.87 % uptime
Today
"Other" or "Miscellaneous" Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telephone System Maintenance Feb 28, 2026 00:00-06:00 EST

Up to 2 interruptions of up to 20 minutes each
Posted on Feb 05, 2026 - 17:08 EST
Feb 7, 2026

No incidents reported today.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
Planned Phone System Maintenance - Tonight 10-11PM
Completed - The scheduled maintenance has been completed.
Feb 5, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 EST
Scheduled - We will be performing some maintenance on Redeemer's phone system tonight starting around 10PM. Phones will not work during this time. It should be completed by 11PM.
Feb 5, 16:42 EST
Unexpected Phone System Outage - All Calls Not Working
Resolved - This incident has been resolved.
Feb 5, 16:39 EST
Investigating - All calls are not working at this time. We are looking into the issue and hope to have it resolved soon.
Feb 5, 16:09 EST
Unexpected Phone System Outage - External Calls Not Working
Resolved - This incident has been resolved.
Feb 5, 12:50 EST
Investigating - All external calls are not working at this time. We are looking into the issue and hope to have it resolved soon.
Feb 5, 12:00 EST
Feb 4, 2026
Unexpected Colleague/Self Service Outage - Configuration Error
Resolved - Both Colleague and Self Service are working again! Thank you for your patience as we resolved this issue.
Feb 4, 10:03 EST
Update - The Colleague outage is preventing Self Service from loading. We are looking into the issue and hope to have it resolved soon!
Feb 4, 08:46 EST
Investigating - There is currently a configuration error with the Colleague application that is preventing access. We are looking into the issue and hope to have it resolved soon!
Feb 4, 00:45 EST
Feb 3, 2026

Unresolved incident: TurnItIn Degraded Performance.

Feb 2, 2026
Unexpected Outage with our SSO Page & Redeemer WiFi
Resolved - Our SSO page is successfully loading on Redeemer Wi-Fi again! Thank you for your patience as we fixed this issue.
Feb 2, 11:33 EST
Update - A work around has been discovered: If you hotspot to sign in, you should be able to reconnect to Redeemer Wi-Fi and use those applications.

We are hoping to resolve the underlying cause soon!
Feb 2, 11:21 EST
Investigating - Our Single Sign-On (SSO) page appears to not be working on Redeemer WiFi at the moment. This means that you will not be able to log into some applications (Self Service, RU App, AIM, etc.) while connected to Redeemer WiFi until this issue is resolved.
Feb 2, 10:47 EST
Unexpected Phone System Outage - External Calls Not Working
Resolved - This incident has been resolved.
Feb 2, 11:19 EST
Investigating - All external calls are not working at this time. We are looking into the issue and hope to have it resolved soon.
Feb 2, 09:55 EST
Planned Brief Internet Maintenance - Friday, Jan 30 starting at 9:05PM
Completed - The scheduled maintenance has been completed.
Feb 2, 04:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 21:05 EST
Scheduled - There will be some internet maintenance on Friday Jan 30th starting at 9:05pm. During the outage, no internet access will be available across the entire campus. Everything should be resolved by 10pm at the latest.
Jan 28, 15:20 EST
Feb 1, 2026

No incidents reported.

Jan 31, 2026
Planned Discovery Maintenance - Saturday, Jan 31 from 10am-11am
Completed - The scheduled maintenance has been completed.
Jan 31, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 10:00 EST
Scheduled - We will be conducting some brief maintenance on Discovery from 10am-11am on Saturday, Jan 31st. During that time, Discovery will be unavailable (you will not be able to log in and you will be removed if you are already logged in).
Jan 27, 11:29 EST
Jan 30, 2026
Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

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