Ongoing Intermittent Internet Outages
Identified - The ongoing intermittent internet outages in the Main Office, Charis, and Campus Services were not fixed by our previous attempt. We are continuing to working with our vendor to find a solution.
Mar 19, 2025 - 10:14 EDT
Uptime over the past 90 days. View historical uptime.
Classroom/Zoom Operational
90 days ago
100.0 % uptime
Today
Classrooms Technology ? Operational
90 days ago
100.0 % uptime
Today
Zoom Rooms ? Operational
90 days ago
100.0 % uptime
Today
Discovery (aka Moodle) ? Operational
90 days ago
99.98 % uptime
Today
Ellucian Colleague ? Operational
90 days ago
99.96 % uptime
Today
Google Workspace ? Operational
90 days ago
100.0 % uptime
Today
Informer Operational
90 days ago
99.72 % uptime
Today
Networking ? Partial Outage
90 days ago
96.99 % uptime
Today
Ethernet/Wired Internet Partial Outage
90 days ago
95.51 % uptime
Today
VPN (Virtual Private Network) ? Operational
90 days ago
99.95 % uptime
Today
WiFi (Wireless Internet) Partial Outage
90 days ago
95.51 % uptime
Today
OneCard Services Operational
90 days ago
99.99 % uptime
Today
Electronic Door/Parking Gate Access Operational
90 days ago
100.0 % uptime
Today
One Card (TouchNet) ? Operational
90 days ago
100.0 % uptime
Today
Point of Sales, Transactions, Cash Register Operational
90 days ago
99.99 % uptime
Today
Printing Services ? Operational
90 days ago
99.92 % uptime
Today
Redeemer App Operational
90 days ago
100.0 % uptime
Today
Self Service ? Operational
90 days ago
99.96 % uptime
Today
SSO/Password Access Operational
90 days ago
100.0 % uptime
Today
Telephone System ? Operational
90 days ago
99.99 % uptime
Today
"Other" or "Miscellaneous" ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

DISCOVERY OUTAGE: Saturday April 5th at 2-3 PM Apr 5, 2025 14:00-15:00 EDT

DISCOVERY OUTAGE: Saturday April 5th at 2-3 PM

Discovery will be undergoing maintenance this Saturday afternoon in preparation for exams. As a result Discovery will be unavailable starting at 2 PM on Saturday, and we anticipate service being restored by 3pm.

Please log out of Discovery before 2 PM and please refrain from attempting to log on to Discovery between 2 to 3 PM!

We apologize for any inconvenience.
Posted on Mar 31, 2025 - 14:24 EDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Network Issues
Resolved - This incident has been resolved.
Mar 25, 16:38 EDT
Update - VPN is operational again. We are still working to fix the other outages.
Mar 25, 12:04 EDT
Investigating - There are network issues affecting several systems:
- Phones are unable to connect to the network in the main offices
- Printers are unable to connect to the network in the main offices
- Several hard-wired computers are unable to connect to the network in the main offices
- VPN appears to be down
Mar 25, 09:30 EDT
UNEXPECTED COLLEAGUE, SELF SERVICE & PRINTING OUTAGE: Starting Tuesday March 25th around 12am
Resolved - UPDATE: Colleague, Self Service, & Printing are all operational again (as of 9am)!

All Redeemer services appear to be working again. If you are still experiencing an issue, please let us know.
Mar 25, 09:04 EDT
Investigating - It appears that Colleague, Self Service, and Printing are currently down. We do not know the full extent of this outage but the App, Discovery, OneCard (TouchNet), Informer (except databases will not have data until Colleague is back up), Slate, and services not hosted by Redeemer (such as Google Workspace) appear to be working. If you know of another system that is affected, please let us know by contacting the IT Help Desk.

Thank you for your patience while we continue to investigate and fix this issue.
Mar 25, 00:00 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025
Scheduled Server Updates This Weekend (March 22-23)
Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:00 EDT
Scheduled - You may notice some partial service outages as we update our servers this weekend on both Saturday March 22nd and Sunday March 23rd between 12-6am. Any outage you encounter should not last long (just have to wait for the server to reboot).

There may be some Ellucian applications that require additional work on Monday morning. If you encounter any errors or limitations after 9am, please let us know through a Help Desk ticket.
Mar 19, 12:01 EDT
Mar 22, 2025
Scheduled Server Updates This Weekend (March 22-23)
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 EDT
Scheduled - You may notice some partial service outages as we update our servers this weekend on both Saturday March 22nd and Sunday March 23rd between 12-6am. Any outage you encounter should not last long (just have to wait for the server to reboot).

There may be some Ellucian applications that require additional work on Monday morning. If you encounter any errors or limitations after 9am, please let us know through a Help Desk ticket.
Mar 19, 11:59 EDT
Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Unresolved incident: Ongoing Intermittent Internet Outages.

Mar 18, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage