Update - We are continuing to investigate this issue.
Feb 24, 2026 - 14:31 EST
Feb 24, 2026 - 14:31 EST
Update - We are continuing to investigate this issue.
Feb 04, 2026 - 11:12 EST
Feb 04, 2026 - 11:12 EST
Investigating - We've received a handful of reports that the main Redeemer Wi-Fi network has not been working for some people. If you have/are currently being affected, please let us know the following details and visit the IT Help Desk if you need a workaround.
- When you have not be able to use Redeemer Wi-Fi
- Where on campus you experienced the issue
- What type of computer you have
- Some information about your current network settings (IP address assignment, etc.) – see attached guide for assistance
Thank you for your help as we work to restore these services to everyone!
Feb 03, 2026 - 03:00 EST
- When you have not be able to use Redeemer Wi-Fi
- Where on campus you experienced the issue
- What type of computer you have
- Some information about your current network settings (IP address assignment, etc.) – see attached guide for assistance
Thank you for your help as we work to restore these services to everyone!
Feb 03, 2026 - 03:00 EST
Update - We are continuing to investigate this issue.
Feb 24, 2026 - 14:31 EST
Feb 24, 2026 - 14:31 EST
Update - Discovery Partial Outage Getting Worse
We've received reports this week that more students have not be able to connect to Discovery on any of their devices through Redeemer wifi, FacStaff wifi, or cellular data. We have been and continue to work hard to solve this issue as soon as possible. Thank you for your patience in the meantime!
For faculty, please be prepared that up to 50% of your class may need a paper copy of any tests until this issue is resolved.
Feb 11, 2026 - 09:06 EST
We've received reports this week that more students have not be able to connect to Discovery on any of their devices through Redeemer wifi, FacStaff wifi, or cellular data. We have been and continue to work hard to solve this issue as soon as possible. Thank you for your patience in the meantime!
For faculty, please be prepared that up to 50% of your class may need a paper copy of any tests until this issue is resolved.
Feb 11, 2026 - 09:06 EST
Update - We are continuing to investigate this issue.
Feb 04, 2026 - 11:11 EST
Feb 04, 2026 - 11:11 EST
Investigating - We've received a few reports that Discovery and/or our Single Sign-On (SSO) page aren't loading on some students' laptops. This issue does not appear to be affecting everyone. As we work to fix this problem, it would be extremely helpful to know when this is happening.
If you have been affected since 5pm yesterday and are still having issues loading a Redeemer website, please let us know:
- When you attempted to access the site
- What type of computer you have and what OS version it is on
- What browser(s) you attempted to use
- What Wi-Fi(s) you attempted to use
- Any error messages you encountered or any screenshots you think might be relevant
Thank you for your help as we work to restore these services to everyone!
Feb 02, 2026 - 15:00 EST
If you have been affected since 5pm yesterday and are still having issues loading a Redeemer website, please let us know:
- When you attempted to access the site
- What type of computer you have and what OS version it is on
- What browser(s) you attempted to use
- What Wi-Fi(s) you attempted to use
- Any error messages you encountered or any screenshots you think might be relevant
Thank you for your help as we work to restore these services to everyone!
Feb 02, 2026 - 15:00 EST
Update - We are continuing to work on a fix for this issue.
Feb 02, 2026 - 09:55 EST
Feb 02, 2026 - 09:55 EST
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.
If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."
Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.
We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Update - We are continuing to work on a fix for this issue. Zoom capacity has been returned to several rooms and we are able to start meetings remotely in the remaining rooms. If you require help running a Zoom meeting in a supported classroom, please contact the IT Help Desk in advance of your meeting.
Jan 14, 2026 - 09:42 EST
Jan 14, 2026 - 09:42 EST
Identified - A number of our Zoom rooms are not working at the moment (including the Zoom cart in Founders Hall). We have started a support ticket with Zoom and hope to have the issue resolved soon.
If you have a meeting scheduled, feel free to contact us to know if Zoom will be functional for your meeting or if you will need to switch to a Google Meet. Thank you for your patience!
Jan 12, 2026 - 13:51 EST
If you have a meeting scheduled, feel free to contact us to know if Zoom will be functional for your meeting or if you will need to switch to a Google Meet. Thank you for your patience!
Jan 12, 2026 - 13:51 EST
Classroom/Zoom
Partial Outage
Classrooms Technology
Operational
Zoom Rooms
Partial Outage
Discovery (aka Moodle)
Partial Outage
Ellucian Colleague
Operational
Google Workspace
Operational
Informer
Operational
Networking
Partial Outage
Ethernet/Wired Internet
Operational
VPN (Virtual Private Network)
Operational
WiFi (Wireless Internet)
Partial Outage
OneCard Services
Operational
Electronic Door/Parking Gate Access
Operational
One Card (TouchNet)
Operational
Point of Sales, Transactions, Cash Register
Operational
Printing Services
Operational
Redeemer App
Operational
Self Service
Operational
SSO/Password Access
Partial Outage
Telephone System
Operational
"Other" or "Miscellaneous"
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.