TurnItIn Degraded Performance
Update - We are continuing to work on a fix for this issue.
Jan 06, 2026 - 11:50 EST
Update - We are continuing to work on a fix for this issue.

We just received a report that the newest version of Edge will also give this error now. Please continue to follow the workarounds from previous posts until this issue is resolved.
Dec 16, 2025 - 13:36 EST
Update - We are still looking into the issue but have discovered two more temporary solutions.

This issue appears to be closely tied to a recent Chrome update so the first solution is to use a browser other than Chrome.

If you wish to continue using Chrome, then the second solution is to reload the page, right click on the error message (the TurnItIn box), and select "Reload frame". See the PDF instructions on this App post for help (https://app.redeemer.ca/groups/information-technology/feed/15537).
Nov 18, 2025 - 13:57 EST
Identified - We have received several reports and have replicated an issue where people are getting the below error message instead of the TurnItIn application. At this time, this is the only system affected on Discovery and not everyone is affected.

Error message: "The connection is blocked because it was initiated by a public page to connect to devices or servers on your private network. Reload this page to allow the connection."

Temporary solution: We have only seen this error message on Redeemer and FacStaff Wi-Fi networks. We were able to successfully load TurnItIn while connected to a home network and cellular hotspot. If you need to upload or mark an assignment, please try using a non-Redeemer Wi-Fi network for the time being.

We will continue to send updates as they become available and are working to resolve this outage as soon as possible!
Nov 07, 2025 - 11:49 EST
Uptime over the past 90 days. View historical uptime.
Classroom/Zoom Operational
90 days ago
100.0 % uptime
Today
Classrooms Technology Operational
90 days ago
100.0 % uptime
Today
Zoom Rooms Operational
90 days ago
100.0 % uptime
Today
Discovery (aka Moodle) Degraded Performance
90 days ago
100.0 % uptime
Today
Ellucian Colleague Operational
90 days ago
100.0 % uptime
Today
Google Workspace Operational
90 days ago
100.0 % uptime
Today
Informer Operational
90 days ago
100.0 % uptime
Today
Networking Operational
90 days ago
100.0 % uptime
Today
Ethernet/Wired Internet Operational
90 days ago
100.0 % uptime
Today
VPN (Virtual Private Network) Operational
90 days ago
100.0 % uptime
Today
WiFi (Wireless Internet) Operational
90 days ago
100.0 % uptime
Today
OneCard Services Operational
90 days ago
99.92 % uptime
Today
Electronic Door/Parking Gate Access Operational
90 days ago
100.0 % uptime
Today
One Card (TouchNet) Operational
90 days ago
100.0 % uptime
Today
Point of Sales, Transactions, Cash Register Operational
90 days ago
99.78 % uptime
Today
Printing Services Operational
90 days ago
99.93 % uptime
Today
Redeemer App Operational
90 days ago
100.0 % uptime
Today
Self Service Operational
90 days ago
99.89 % uptime
Today
SSO/Password Access Operational
90 days ago
100.0 % uptime
Today
Telephone System Operational
90 days ago
99.98 % uptime
Today
"Other" or "Miscellaneous" Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Windows Updates Jan 10, 2026 00:00 - Jan 12, 2026 06:00 EST

If you have a Redeemer-issued Windows computer, please leave it on and under power (leave the charging cord in) for a few hours over the weekend to ensure your device receives all the necessary updates without interrupting your work day. Thank you!
Posted on Jan 09, 2026 - 12:07 EST

Server Updates Jan 10, 2026 00:00-06:00 EST

We will be updating some of our servers between midnight and 6am this weekend.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Jan 09, 2026 - 12:12 EST

Server Updates Jan 11, 2026 00:00-06:00 EST

We will be updating some of our servers between midnight and 6am this weekend.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Jan 09, 2026 - 12:13 EST

Server Updates Jan 12, 2026 00:00-06:00 EST

We will be updating some of our servers between midnight and 6am this weekend.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Posted on Jan 09, 2026 - 12:13 EST
Jan 9, 2026

No incidents reported today.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

Unresolved incident: TurnItIn Degraded Performance.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
Server Updates
Completed - The scheduled maintenance has been completed.
Jan 2, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:38 EST
Jan 1, 2026
Server Updates
Completed - The scheduled maintenance has been completed.
Jan 1, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 1, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:38 EST
Dec 31, 2025
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 31, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:38 EST
Dec 30, 2025
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 30, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:37 EST
Dec 29, 2025
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 29, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:37 EST
Dec 28, 2025
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 28, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:37 EST
Dec 27, 2025
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 27, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 27, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:36 EST
Dec 26, 2025
Discovery Upgrade
Completed - The scheduled maintenance has been completed.
Dec 26, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 22:00 EST
Scheduled - We will be performing some maintenance on Discovery December 26th between 10-11pm. During this time, no one will be able to log onto the site and anyone already on Discovery will be temporarily removed. Please make sure all work is saved before 10pm. Full access will be restored by 11pm.
Dec 22, 08:42 EST
Server Updates
Completed - The scheduled maintenance has been completed.
Dec 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 00:00 EST
Scheduled - We will be updating some of our servers between midnight and 6am from Dec 26th to Jan 2nd.

If you are trying to access a Redeemer application at that time and it is not available, please wait approximately 20-30 minutes and then try again.
Dec 18, 08:36 EST
← Incident History Powered by Atlassian Statuspage