Intermittent Wi-Fi Degraded Performance and Outages
Investigating - We have received a number of reports about degraded performance or complete outages for Wi-Fi across campus. We are looking into the issue and hope to have a permanent solution soon. We will post updates as they become available.

For now, if you experience any outage, please try disconnecting and reconnecting Wi-Fi. If that does not work, please try rebooting your device.
Sep 17, 2025 - 09:30 EDT
Uptime over the past 90 days. View historical uptime.
Classroom/Zoom Operational
90 days ago
100.0 % uptime
Today
Classrooms Technology ? Operational
90 days ago
100.0 % uptime
Today
Zoom Rooms ? Operational
90 days ago
100.0 % uptime
Today
Discovery (aka Moodle) ? Operational
90 days ago
100.0 % uptime
Today
Ellucian Colleague ? Operational
90 days ago
99.7 % uptime
Today
Google Workspace ? Operational
90 days ago
100.0 % uptime
Today
Informer Operational
90 days ago
98.76 % uptime
Today
Networking ? Partial Outage
90 days ago
98.51 % uptime
Today
Ethernet/Wired Internet Operational
90 days ago
100.0 % uptime
Today
VPN (Virtual Private Network) ? Operational
90 days ago
100.0 % uptime
Today
WiFi (Wireless Internet) Partial Outage
90 days ago
95.55 % uptime
Today
OneCard Services Operational
90 days ago
100.0 % uptime
Today
Electronic Door/Parking Gate Access Operational
90 days ago
100.0 % uptime
Today
One Card (TouchNet) ? Operational
90 days ago
100.0 % uptime
Today
Point of Sales, Transactions, Cash Register Operational
90 days ago
100.0 % uptime
Today
Printing Services ? Operational
90 days ago
100.0 % uptime
Today
Redeemer App Operational
90 days ago
100.0 % uptime
Today
Self Service ? Operational
90 days ago
99.91 % uptime
Today
SSO/Password Access Operational
90 days ago
100.0 % uptime
Today
Telephone System ? Operational
90 days ago
99.73 % uptime
Today
"Other" or "Miscellaneous" ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025
Sep 16, 2025
Charis WiFi ongoing issues ... there may still be issues with online games and some chat services
Resolved - This incident has been resolved.
Sep 16, 10:00 EDT
Update - We are continuing to investigate this issue.
Sep 5, 16:59 EDT
Investigating - Charis WiFi ongoing issues ... there may still be issues with online games and some chat services

We apologize for any inconvenience.

The IT Team
Sep 5, 12:19 EDT
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Unexpected Phone System Outage
Resolved - The phone system is fully operational again! If you notice any issues, please contact the IT department. Thank you for your patience!
Sep 8, 15:00 EDT
Update - The replacement configuration is more challenging than initially expected. We are working hard to fix it as soon as possible but, at this time, the phone system is still down externally. We will continue to send updates as progress is made.

Thank you for your patience!
Sep 8, 14:23 EDT
Update - We have identified the problem and a replacement part is on its way. We hope to have the system restored by noon.

Thank you for your patience!
Sep 8, 10:05 EDT
Identified - We are currently investigating the issue and hope to resolve it soon. It appears that all external-related calls are not working (i.e., someone trying to call Redeemer will not reach us and you will not be able to use a Redeemer phone to call externally). Calling someone's extension still works if you are using a Redeemer phone.

We will provide updates as they become available.
Sep 5, 15:00 EDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
Unexpected Self Service and Colleague Outage - Starting 4:30pm Sept 3, 2025
Resolved - This incident has been resolved.
Sep 4, 14:51 EDT
Investigating - We've received several reports that many features on Self Service and Colleague are not working. We are looking into the issue and hope to resolve it as soon as possible. In the mean time, if you need information about a specific class (location and/or time) from your schedule, please email helpdesk@redeemer.ca with your course code. Thank you for your patience.
Sep 3, 16:30 EDT
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