Update - We are continuing to work on a fix for this issue.
Sep 11, 2026 - 16:30 EDT
Sep 11, 2026 - 16:30 EDT
Update - Update | Printing Outage | print.redeemer.ca is Fixed!
Webprint (print.redeemer.ca) is fully operational again!
We are still working on a permanent solution for the driver install request on Redeemer devices. Please continue to either use a USB or print.redeemer.ca to complete any printing jobs (avoid using 'direct print'). If you have any questions, please stop by the IT Help Desk.
Sep 04, 2026 - 11:51 EDT
Webprint (print.redeemer.ca) is fully operational again!
We are still working on a permanent solution for the driver install request on Redeemer devices. Please continue to either use a USB or print.redeemer.ca to complete any printing jobs (avoid using 'direct print'). If you have any questions, please stop by the IT Help Desk.
Sep 04, 2026 - 11:51 EDT
Identified - We are still working on a permanent solution for the current printing outage. At this time, the most reliable method of printing is USB (specifically PDFs on a USB stick).
To print using a USB stick, please sign into a Canon printer on campus and insert your USB. Then, navigate to the Home menu (click "Access Device") and select "Access Stored Files > Memory Media". Don't forget to eject your USB when you are finished.
Note: not all USB sticks work on our printers. If you are unable to print using your USB and you need your documents printed by end of day Wednesday, please stop by the IT Help Desk and we can assist you.
Thank you for your patience as we work to resolve this issue!
Sep 01, 2026 - 17:13 EDT
To print using a USB stick, please sign into a Canon printer on campus and insert your USB. Then, navigate to the Home menu (click "Access Device") and select "Access Stored Files > Memory Media". Don't forget to eject your USB when you are finished.
Note: not all USB sticks work on our printers. If you are unable to print using your USB and you need your documents printed by end of day Wednesday, please stop by the IT Help Desk and we can assist you.
Thank you for your patience as we work to resolve this issue!
Sep 01, 2026 - 17:13 EDT
Update - We are continuing to investigate this issue.
Sep 01, 2026 - 09:38 EDT
Sep 01, 2026 - 09:38 EDT
Update - We are continuing to investigate this issue.
Aug 31, 2026 - 11:18 EDT
Aug 31, 2026 - 11:18 EDT
Investigating - BOTH Direct Printing and PRINT.redeemer.ca ("webprint") services are not functional - out of service.
We are currently investigating these issues.
(Problem was initially noticed and reported the morning of: Monday, 31 August 2026); it MAY have been out of service for as long as - since - Friday the 28th of August 2026.
Aug 31, 2026 - 10:07 EDT
We are currently investigating these issues.
(Problem was initially noticed and reported the morning of: Monday, 31 August 2026); it MAY have been out of service for as long as - since - Friday the 28th of August 2026.
Aug 31, 2026 - 10:07 EDT
Classroom/Zoom
Operational
Classrooms Technology
Operational
Zoom Rooms
Operational
Discovery (aka Moodle)
Operational
Ellucian Colleague
Operational
Google Workspace
Operational
Informer
Operational
Networking
Operational
Ethernet/Wired Internet
Operational
VPN (Virtual Private Network)
Operational
WiFi (Wireless Internet)
Operational
OneCard Services
Operational
Electronic Door/Parking Gate Access
Operational
One Card (TouchNet)
Operational
Point of Sales, Transactions, Cash Register
Operational
Printing Services
Degraded Performance
Redeemer App
Operational
Self Service
Operational
SSO/Password Access
Operational
Telephone System
Operational
"Other" or "Miscellaneous"
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Provider Maintenance Sep 24, 2026 00:00-02:00 EDT
Our network provider will be performing some maintenance during this time. No service interruptions are anticipated.
Posted on Sep 16, 2026 - 08:41 EDT
Posted on Sep 16, 2026 - 08:41 EDT
Planned Maintenance | Self Service | Thursday, September 24th from 9pm to 11:59pm Sep 24, 2026 21:00 - Sep 25, 2026 00:00 EDT
We will be applying updates to Self Service on Sep 24th from 9pm to 11:59pm. During this time, Self Service will be unavailable. Please avoid using the site until maintenance is complete.
Posted on Sep 17, 2026 - 08:52 EDT
Posted on Sep 17, 2026 - 08:52 EDT